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Are you grappling with surging call center volumes and long wait times?

Exact Number is a fast fix that requires virtually no IT resources. 

 

 

“ Payfone's solution saved our call center. We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our ANI match rate and cut down significantly on call wait times. It has very clearly made a difference for us!”


- Call Center Authentication Executive, Tier-1 Bank

 

 

 

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Calculate Your Savings

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A Tier-1 financial institution wanted to improve their customer experience in the call center by improving their ANI match rates. They ran their customer phone numbers through Exact Number, which verified the numbers they already had and appended additional numbers that were not yet on file.

 

Call Center Savings Calculator

Total Call Volume

ANI Match Rate

%

% Needing Authentication (ex. KBA, SMS OTP)

%

Volume Needing KBA

Verification Handle Time per Call (In Seconds)

s

Cost per Minute

$

Cost per Call

$

Total Cost

$
$
minutes
hours

With Payfone Fonebook (Increased ANI Match)

Total Call Volume

ANI Match Rate

%

Percent Needing KBA

%

Volume Needing KBA

Verification Handle Time per Call

s

Cost per Minute

$

Cost per Call

$

Total Cost

$

Savings

or

hours

How Can Exact Number Help You?

Exact Number takes your consumers’ phone numbers and verifies them against a network of authoritative data sources, discovering missing and additional customer phone numbers in the process.

 

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Significant handle time reduction

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Dramatic OPEX savings

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Easy to implement - batch file

Ready to learn more?

Request more info about Exact Number below.